Our terms

1. Contract & provider

“Hijra Malaysia” is the name of our advisory service. Your contracting provider will be identified in your personal offer by full name or company name, address and contact details. These terms apply when we provide them before the contract is concluded and you agree to their inclusion. Individually agreed terms take priority.

The introductory call is free and carries no obligation. Submitting a form, having a conversation or visiting this website does not create a paid contract. A contract is formed only when you expressly accept our specific offer. You receive the offer, agreed scope and contract documents in a form you can save, such as email.

2. Our support

We personally support you in English as you plan your move to Malaysia. The package includes a personalised Hijra plan for choosing a location, residency routes and preparing tax and finance questions, a Malaysia Starterkit brochure in English, and the support individually agreed for preparation and settling in. The brochure covers daily life, location choices, residency, your first days, budget, tax questions, business and exploring.

Before starting, we agree which person or household the package covers, the specific tasks and calls included, how we will communicate, and when the support begins and ends. This is a one-off package, with no subscription or automatic renewal.

We contribute experience and practical guidance. Individual legal, tax and immigration advice is provided by appropriately qualified and authorised specialists. Their engagement and costs are agreed with you separately. Our support does not guarantee a visa, tax savings, a particular home or employment.

3. Price & payment

The total price of the agreed package is €3,900, including any taxes required by law. It is paid in two equal instalments:

• €1,950 at the start of the agreed support.
• €1,950 after you actually arrive in Malaysia, when the agreed local support can begin.

You receive an invoice for each instalment. Payment is due within 14 calendar days of receiving the invoice, and no earlier than the relevant point stated above. The second instalment does not become due simply because a planned travel date has arrived.

For settlement if support ends early, €1,950 is allocated to preparation and €1,950 to support after arrival. The tasks in each phase are recorded in the offer. We charge for additional services only if you expressly accept their scope and price beforehand. A later website price change does not alter your existing contract.

If you have difficulty paying, please speak to us early. Support is paused for non-payment only after a reminder and a reasonable additional payment period. The legal rights of both parties remain unaffected.

4. Third-party costs

Visa and government fees, flights, rent and deposits, insurance, schools, transport and external professional advice are not included in the package price. We consider foreseeable costs in your plan and distinguish our fee from these expenses.

You enter into agreements with authorities, landlords and other providers yourself unless you give us separate, express authority to do so. We do not make paid bookings or orders in your name without your prior consent. Any payment we receive from a third party for a recommendation will be disclosed before you decide.

Third-party cancellations follow the terms of those providers. This does not limit your claims against us for any breach of our own obligations.

5. Your responsibilities

To make the plan fit your needs, we require accurate, timely information about your circumstances. Please tell us about relevant changes, check documents and keep agreed appointments and official deadlines. Decisions and information given to authorities remain your responsibility unless we expressly agree otherwise.

If information is missing, we explain what is needed and which steps may be delayed. This does not automatically create an additional fee. We do not request false information or support evasion of laws or official requirements.

6. Appointments & plan changes

If you need to reschedule, please let us know as early as possible. With timely cancellation or an important unforeseen reason, we work together to find another appointment. These terms do not impose a fixed missed-appointment fee.

If illness, official procedures or other unforeseen circumstances delay your travel, we agree a new timeline or a pause, including a revised end date for support. A pause does not automatically change the price; additional services require prior agreement.

If a visa is refused or you decide not to move, you can end our work together under section 7. The second instalment is not due without arrival and the corresponding service. If we cannot fulfil our tasks as agreed, we tell you and offer a reasonable alternative date. If that is not reasonable for you, you may cancel the undelivered part and receive a refund of the corresponding advance payments.

7. Cancellation & refunds

You may end future support at any time. A clear message, for example by email to help@hijramalaysia.com is sufficient. There is no cancellation fee or automatic forfeiture of your initial payment.

We charge only for agreed services actually delivered up to cancellation. We document the completed tasks and their reasonable share of the value of the relevant phase. Undelivered services are not charged. Before your arrival, charges are capped at €1,950; after arrival, at €3,900 in total.

Payments already made are credited against the amount due. We refund any excess within 14 calendar days of receiving your cancellation. For example, if only part of the preparation phase has been delivered, you receive the undelivered share of your first instalment back.

We end support early only for a serious reason or by mutual agreement. Where reasonable, we first explain the issue and give you an opportunity to resolve a problem that can be put right. Undelivered services are refunded in that case too. Statutory cancellation rights, further refund rights and claims for breaches remain unaffected. Consumer cancellation is addressed in the next section.

8. Consumer cancellation rights

We offer consumers a contractual 14-day cooling-off period from contract conclusion. You may cancel within this period without giving a reason by sending a clear statement, for example by email. Statutory cancellation rights depend on the applicable law and your country; any longer period or more favourable mandatory protection takes priority.

Before entering a contract, you receive a separate cancellation notice identifying your actual provider, together with any form required by applicable law. You may use a provided form, but a clear cancellation statement is sufficient.

We start during the cooling-off period only at your separate, express request, after explaining any permitted proportionate charge for services delivered before cancellation. Agreeing to these terms or submitting the contact form is not such a request. A charge is made only where applicable law permits it and its requirements have been met.

Delivering a blueprint or holding the first consultation does not end cancellation protection for the support package. Where applicable law allows a statutory right to end after full performance, all required consents and acknowledgements must first be obtained. Our contractual cooling-off period is not shortened by a first call or document delivery.

We make cancellation refunds within 14 days of receiving your statement, normally using the same payment method and without a refund fee. Only a permitted, previously explained proportionate charge for delivered services may be deducted. Mandatory consumer rights always prevail.

9. Quality & responsibility

We deliver the agreed support with care and point out apparent uncertainties. Official rules, prices and offers can change. Before making binding decisions, key information should therefore be checked with the relevant authority or specialist; we help with this within the agreed scope.

If an agreed service is missing or incorrect, please tell us so we can address it promptly. Your statutory rights do not depend on first making a complaint. Our liability follows applicable law. These terms contain no blanket exclusion of liability, including for our own selection or organisation of external support.

10. Blueprint & confidentiality

You may keep and use the checklists, plans and documents supplied in the package for your own Hijra and the agreed household. You may share them with professional advisers you engage to prepare your move. Reselling, publishing or commercially reusing our protected materials requires our consent. Uses permitted by law remain unaffected.

We treat personal information confidentially and require the same from anyone assisting us. This also applies to non-public information about other clients. Confidentiality does not prevent anyone from exercising their rights or meeting legal disclosure duties.

11. Privacy & contact

How this website processes your enquiry and sends it securely to our mailboxes is explained in the privacy notice. We agree a suitable way to send sensitive documents before you share them. The general contact form is not intended for passport copies, tax records or health data.

An enquiry or agreement to these terms is not consent to newsletters, advertising or publication of your story. We seek separate consent for any testimonial or photo of you. For questions about support or notices ending the contract, contact us at help@hijramalaysia.com.

12. Disputes & applicability

If a disagreement arises, we will work with you towards a fair solution if you wish. Attempting an agreement first is not a condition of exercising your legal rights or going to court. Applicable law and court jurisdiction follow the relevant legal rules; these terms do not restrict mandatory consumer rights.

The version agreed when your contract is concluded applies to that contract. Changes to an ongoing contract require agreement with you. If a clause is invalid or does not form part of the contract, applicable law takes its place; the remaining terms continue to apply to the extent permitted by law.